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Market the best in guest experience with unified communications

Communication is at the heart of every great retail organization, and instant voice communication is more important than ever. Your retail business can increase response time, boost operations, and solidify guest and worker safety with the best in integrated communications from ComSource.

DIFFERENTIATE YOUR PROPERTY WITH EXCEPTIONAL SERVICE

Ensure the safety and delivery of exceptional guest experiences by connecting your workforce with seamless unified work group communications.

Today, more than ever before, instant voice communication is the key to delivering a quality customer experience. Instant voice communication creates efficiencies that speed response times and improve operations. Plus, it enhances worker and guest safety. That’s why two-way radios are by far the most popular form of voice communication for hospitality workers, surpassing all other forms of communications combined — including smartphones, landline phones and internet or IP voice.

Two-Way Radios:

When crystal-clear, real-time communication matters, digital two-way radios come through with exceptional functionality and performance. Enhanced by nationwide push-to-talk functionality and intelligence-driven applications, digital radios offer a competitive edge and modern platform able to support future advances in communications technology.

Integrating voice and data, MOTOTRBO digital two-way radios unify your team with instant, always-available communications, anywhere they go. You are no longer subject to cellular overcrowding during inclement weather or an emergency, a key advantage over cell phones.

Retail companies continue a steady transition to digital two-way radios, with over one-third of respondents already making the digital leap. When combined with users who are using a mix of both analog and digital radios, the majority of hospitality workers are using digital radio in some capacity.

It’s clear that hospitality companies recognize the importance of migrating from analog to digital two-way radios. The power of crystal clear, real-time communication – enhanced by nationwide push-to-talk LTE functionality and intelligence-driven applications – means digital radios offer a new competitive edge as well as a modern platform able to support future advances in communications technology.

MOTOTRBO digital two-way radios unify your staff and fleet with instant, always-available communications, anywhere they go. When emergencies arise, from elevator is not functioning to a shuttle driver issue, two-way radios connect staff directly and instantly. You are no longer subject to cellular overcrowding during inclement weather or an emergency. It’s one of several key advantages of MOTOTRBO radios over cell phones.

MOTOTRBO integrates voice and data seamlessly, with enhanced features that are easy to use, including integrated Bluetooth® 4.0, integrated Wi-Fi®, GPS location tracking, text messaging and Intelligent Audio that automatically adjusts volume to the environment.

Learn more about MOTOTRBO

Applications

In retail, providing the ultimate guest experience requires more than just voice-to-voice communications. Actionable intelligence and team-specific applications help automate tasks and streamline processes, so your team can focus more on customer service and less on administrative work. Intelligence-driven applications such as work order and job assignment, event management and location tracking help improve productivity, deliver efficiencies and enhance communication across all teams.

In hospitality and retail, timing is everything – but precision matters just as much. With so many moving parts and factors to consider in providing the ultimate guest experience, employees need more than just voice-to-voice communications. They need actionable intelligence and team-specific applications that help automate tasks and streamline processes. Intelligence-driven applications help improve productivity, deliver efficiency, and enhance communication across all teams.

A few of the most popular applications we deploys for hospitality include:

  • Text Messaging and Alerting
  • Work Order and Job Assignment
  • Alarm and Event Management
  • Indoor Location Tracking

Learn more about MOTOTRBO Applications

WAVE™ Push-To-Talk Application:

Maintaining customer satisfaction and ensuring safety for guests and workers—all while running a profitable, efficient business—requires instant, real-time communication. The WAVE Push-to-Talk Application makes it easy to communicate instantly and unite your team under one network, without having to use multiple devices.

WAVE extends PTT to smartphones, laptops, tablets, and PCs, so employees will always be informed and in touch, transforming the guest experience, keeping customer satisfaction at the forefront, driving efficiencies across your operation, and assuring safety and security.

Learn more about the WAVE™ Push-To-Talk Application

Surveillance Systems

Video Surveillance and Access Control:

Safety and security of guests and team members is critical for any retail or hospitality business. Revolutionary video security offers up-to-the-moment insights and analytics to bolster security and reduce hands-on time for staff.

Avigilon, a Motorola Solutions Company:

Integrating video solutions into your existing operations and technology solutions, Avigilon’s end-to-end HD video services help security professionals quickly and efficiently search through vast amounts of footage. This cost-effective, intuitive platform deftly manages security, safety and peace of mind.

Ensuring the safety and security of guests and workers is a fundamental duty for any successful hospitality business. It is also one of the most demanding, requiring constant vigilance and heightened situational awareness. In a recent nationwide survey, workers cited video surveillance as the number one security capability used at their place of work, with three quarters of respondents utilizing it. However, a mere 8% can leverage video analytics to access vital intelligence from their surveillance videos. This represents both a major pitfall and a golden opportunity for hospitality organizations, especially as new technological advancements are revolutionizing video security, providing greater insight and visibility with far less hassle and effort. Video analytics can increase safety while also allowing staff to focus more time and effort on direct customer needs.

Ally: Security Incident Management Software:

Ally streamlines security operations with an integrated, cloud-based platform that connects your teams to all incident, dispatch and analytics information with the devices you use today. It also supports integration with WAVE Push-to-Talk to expand communication and stop issues before they start.

Ally streamlines security operations with an integrated, cloud-based platform. Through ease of use and immediate access, Ally connects your teams to all incident, dispatch and analytics information with the devices you use today.

  • Easy to Use. Easy to Access.
  • Instant Communications
  • Improved Insights

The Ally solution also supports integration with WAVE Push-to-Talk, enabling your security team to communicate with their teams and other personnel directly from the application. Ally’s Intuitive Incident Management Solution allows you stop a problem before it starts.

Contact us to learn more